The US mortgage industry is growing in a highly regulated environment. The financial crisis of 2008 brought into existence the Dodd Frank Act on consumer protection. But for lenders, the RESPA-TILA and most recently, the Know before You Owe regulation, are pushing up loan origination costs. Compliance and customer protection are affecting lenders’ overheads and involves volumes of documentation. An efficient case management + CRM system helps in delivering customer-centric services at all levels of mortgage servicing and loan origination. A cloud-based case management system streamlines the documentation process by effective capture and collation of data. Documentation is automated and
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